01
Map the work
Identify the recurring steps, hand-offs, evidence, and exceptions that make a workflow worth improving.
02 / operational design
Workflow layer
Public operating insight.
Design agentic work around existing teams, hand-offs, exceptions, and service standards so the resulting capability can be understood and operated.
This public layer describes governed workflow design at a high level; it does not reveal internal orchestration, code, or customer-specific operating data.
02
Design for review
Establish when people inspect, redirect, approve, or stop a workflow before operational deployment.
03
Build for handover
Document practical ownership so the capability is not dependent on a hidden implementation narrative.
Continue the decision path